This is the tale of a “snake bit” patient and it can happen at any imaging facility—offering an opportunity to respond effectively to a complaint or heading rapidly to a one-star review. It is also a reminder that problem resolution is an important part of marketing.
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Outsourced professional billing is common for facility-based practices. How do you know your clinical work is making its way to a claim form?
Are you a radiology or imaging practice who is rethinking future practice plans because of the COVID-19 pandemic? COVID-19 has created a number of new market pressures anticipated to become part of your day-to-day professional experience.
When looking at patient satisfaction, It’s the little things that often illustrate our priorities. Consider discussing your practices’ operations. Can we go through the tough assessment of whether reality matches our aspirations? What do our “customers” experience every day?