Independent Dispute Resolution (IDR) Portal Question Set

By: Hal Nelson, CANPC
Vice President, Anesthesiology Services
MSN Healthcare Solutions

 The No Surprises Act (NSA) had bipartisan support in Congress and was intended to protect patients from high balance bills, when they were treated by out-of-network physicians at in-network facilities. While the spirit of the legislation was honorable, there was an unforeseen loophole that payors are now exploiting.

Then and Now

In the past, insurance companies were often forced (on appeal) to pay out-of-network claims at 100% of billed charges, since the doctor was not contractually bound to accept the payment remitted and adjust the patient responsibility. That all changed on January 1st of this year, when NSA went into effect.

Insurers can now limit such ‘non-par’ payments to their unpublished ‘median contract rate’ (also known as the ‘qualified payment amount’), with a prohibition on patient balance billing. This is the first time in history that the insurance industry has had a means to dictate out-of-network expenditures for hospital-based services, without the patient being involved.

On the surface level, this all sounds pretty reasonable. If you’re out of network, you must have made a concerted effort to do so, right?

Not necessarily. Payors themselves began terminating group contracts as soon as the passage of NSA was imminent. When you think closely about this, there’s a huge difference between the terms ‘median’ and ‘mean’ in this context.

By negotiating the former into NSA regulations, payors can now use the contract rate that’s halfway in between the highest and lowest rates of a like service, for out-of-network payments (and not the average).

What’s worse, these same payors can identify their highest paying contracts and simply terminate them without cause, thus lowering the amount they’ll have to pay out.

In essence, they’re shrinking their own internal networks and expanding the out-of-network pool, all while creating a desirable Qualified Payment Amount. This problematic legal issue will surely be addressed at the highest judicial levels, in the months to come.

Termination Letters

Unfortunately, in the meantime, many medical groups have gotten caught in the crosshairs of this high-stakes poker game. Termination letters are being received by practices all across the country, with demands to accept 30-40% pay cuts, just to remain in-network. Few have acquiesced to these absurd ultimatums and instead have prepared themselves for the Independent Dispute Resolution (IDR) process, an arbitration-type remedy available under the law.

IDR Process

There are many nuances to the IDR process, but it’s one that’s worth undertaking, if you find yourself with a term letter from one of your larger insurance plans.

Besides assembling a solid internal IDR team and consulting with others who have already undertaken this journey, one of the most important tools you’ll need is a detailed report from your billing company.

To make this task easier, we’ve included some of the actual ‘qualification questions’ from the CMS IDR Portal, below. Click here for the complete question list in pdf format. 

Independent Dispute Resolution (IDR)
Portal Question Set

  1.  Health care provider name

  2. Hospital, health care facility or group name

  3. Street Address

  4. City

  5. State

  6. Zip Code

  7. Date of service

  8. CPT Code

  9. Place of Service Code (21/22/24)

Hal Nelson, Vice President Anesthesiology Services


VP of Anesthesiology Services

Hal has 30+ years of experience on both the payor and RCM side, with a focus in Anesthesia. He formerly worked as a senior claims approver at United Healthcare, as well as a compliance officer for multiple national anesthesia billing companies. His broad-based experience ensures that MSN clients have a resource for documentation and billing issues. His past speaking engagements include ASA, MGMA, Dartmouth, and Johns Hopkins.

This educational guide was prepared as a tool to provide education for documentation and coding. It is not intended to affect clinical treatment patterns. The material provided is for informational purposes only. Efforts have been made to ensure the information within this document was accurate on the date of distribution. Reimbursement policies vary from insurer to insurer and the policies of the same payer may vary within different U.S. regions. All policies should be verified to ensure compliance. CPT® codes, descriptions and other data are copyright of the American Medical Association (or such other date of publication of CPT®).All Rights Reserved. CPT® is a registered trademark of the American Medical Association. Proprietary and confidential document.  All rights reserved. No part of this document may be reproduced or used in any manner without the written permission of MSN Healthcare Solutions, LLC.

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