MSN's Click 2 Pay
Patient Billing
MSN’s self-service patient portal, Click 2 Pay makes it easy for patients to pay their outstanding bills (either in full or in part), view past statements, and manage their electronic communication subscriptions.
MSN Committed to Excellence in Provider Support and Reimbursement
MSN is dedicated to supporting practices with outstanding customer service, leveraging deep industry knowledge, proactive communication, and a robust framework of regulatory compliance to ensure providers receive accurate and timely reimbursement for their services.
What to Expect from MSN
On your behalf, MSN will reach out to patients via email or text. These messages will provide the patient a link to MSN's Click 2 Pay portal allowing them to:
- View your statement
- Pay for your service
- Modify your information
- Unsubscribe or opt out of digital communication
The initial statement is emailed
Text
If no payment has been received, we send a statement via text message
If no payment has been received, a paper statement is mailed
MSN is Ready to Assist Your Practice With Enabling your Patients to Complete their payment smoothly
Answering Patients' Most Asked Questions about MSN Billing
To update your mailing address, navigate to the Patient tab located in the upper-right corner of the Click2Pay portal.
You can update your insurance details under the Patient tab in the upper-right corner of the Click2Pay portal.
Your insurance response information is available on your statement, which can be accessed under the Statement tab in the upper-right corner of the Click2Pay portal.
To check the status of your refund, please contact our customer service team via chat or email.
If you believe you have already paid, please reach out to a customer service representative via chat or email on the Click2Pay portal for assistance.
We use an advanced notification system to provide your statement electronically, allowing you to view and pay your balance promptly.
To unsubscribe from email notifications or opt out of text messages, visit the Patient tab in the Click2Pay portal and update your communication preferences.