Provider Relief Fund Reporting

doctor at computer completing provider relief fund report

Provider Relief Fund Reporting—A Team Effort

By: Pat Kroken and Joe Seale

Reporting Challenges

It presented a reporting challenge.  Practices receiving more than $10,000 in Provider Relief Funds (PRF) from the Health Resources and Services Administration (HRSA) in the first quarter of 2020 were required to report the use of funds by September 30, 2021 to comply with terms outlined in a mandatory attestation.  Information had to be entered in a designated portal and the steps were not intuitive.

The Problem

The problem?  MSN clients would need to provide certain billing data, classified in a way that it would not be possible for them to prepare based on standard reporting formats. 

Nicole Palmer, CPA, FRBMA and MSN Vice President of Practice Management/Consulting Services teamed up with Joe Seale, CMA, CFE and MSN Director of Pathology to address the problem.  

They reviewed the detailed reporting requirements and built a custom report that classified collections into categories specifically required by the PRF reporting portal. 

Seale took the extra step of formatting an Excel worksheet, including an option to add “other income” for revenue not included in the scope of MSN billing.  Once information was entered, the worksheet calculated losses by quarter.

The Solution

Clients then received the following from MSN:

  • Worksheet containing:

    • Collections by HRSA designated categories, broken out quarterly
    • Distinct procedure counts by site/by quarter
    • Documentation of HHS deposits

  • Copy of W9 (for billing address)

  • A copy of an MSN Alert providing guidance regarding how to access the HRSA portal, including links to resources


How did MSN clients feel?

The information you sent me for the PRF reporting portal was FABULOUS!!!!! That helped me so much and took off most of the stress for completing the portal information.

The format was perfect, it was simple data entry for me. Thank you, MSN and everyone that created that spreadsheet, you made my life easy when I see others are struggling.

Having MSN as a partner has been the best decision we made and you continue to impress us on your commitment to your clients.

Thanks again for everything! Virtual hugs to everyone.”


Kim Asher
Chief Operating Officer
Memphis Radiological PC

Patricia Kroken, FACMPE, CRA, FRBMA,
has an extensive background in radiology practice management and directs education and corporate communications for MSN Healthcare Solutions

She worked as a consultant for radiology practices, billing companies, software developers, and hospital radiology departments for 20 years before joining MSN.

She is a regular contributor to the RBMA Bulletin and a frequent speaker on topics related to radiology practice management. 
Pat can be reached at
or 505-856-6128

headshot of Pat Kroken Director of Education and Corporate communications, MSN Healthcare Solutions
Joe Seale

Joe Seale, CMA, CFE, Director of Pathology

Joe entered the healthcare arena in 2003 and has served physician practices in billing operations and administrative capacities. He has helped hundreds of physicians across the country increase revenue and better understand the nature of the revenue cycle through the use of innovative reporting and refined process management.

During his time in the healthcare industry, he developed statistical tools combined with powerful data mining applications to predict trends, increase the speed of collections, and avoid common mistakes. He assisted clients in the development and comprehension of discounted cash flow models on asset expenditures and valuing their business as a whole as well as the development of individualized fraud detection protocols to ensure the security of cash in these medical practices.